Refund and Return Policies

REFUND AND RETURNS POLICY

The FOOTJERSEY STORE guarantees the buyer the right to exchange or return product(s) under the following conditions:

  1. Contacting the Store

    To request an exchange or return, you must contact the store within 30 days of receiving the product. This is in accordance with the European Union Consumer Rights Directive, which regulates distance and off-premises contracts.

  2. Product Condition

    The product must be in perfect condition, with no signs of use, damage, or broken tags. We will not accept returns or exchanges for products that have been used, damaged, or have broken tags, except in the case of manufacturing defects.

  3. Incorrect Product

    If the product received is different from the one selected at the time of purchase, it is eligible for exchange or return.

  4. Manufacturing Defects

    If the product has any manufacturing defects that affect its functionality, it can be exchanged or returned.

  5. Personalized Products

    If a personalized product presents errors or defects related to the requested personalization, we will accept an exchange or return. However, we do not accept returns or exchanges for personalized products due to change of mind, as per applicable legislation.

Important Information

PLEASE NOTE:

  • We do not accept exchanges or returns after the 30-day period, except in cases of manufacturing defects.
  • We do not accept exchanges or returns of product(s) with signs of use, damage, or broken tags, except in cases of manufacturing defects.
  • We do not accept exchanges or returns if the product does not fit the desired size. Please refer to the Size Chart available on the product page to avoid any sizing issues.
  • We do not accept exchanges or returns of personalized product(s) due to change of mind, as per applicable legislation.

Shipping Costs:

All shipping costs related to exchanges or returns are the responsibility of the customer, except in cases of manufacturing defects.

How to Start the Exchange or Return Process:

To begin the exchange or return process, please email us at support@foot-jersey.com with the following details:

  • Your full name
  • Your order number
  • Reason for the exchange/return

Once we receive your request, our team will contact you with the next steps for processing the exchange or return.